At ASDATAPRO (owned and operated by ALIYU MLF NIGERIA LIMITED, RC: 9766431), we strive to deliver 100% automated Value Added Services (VAS). Due to the real-time nature of telecommunication and utility API processing, the following terms govern our refund and reversal protocols.
1. Automated Instant Wallet Reversals
Our server infrastructure is equipped with automated API error handlers:
- If a telecom network API (MTN, Airtel, Glo, 9mobile) or utility biller returns a failed status or API timeout code, our system automatically reverses the deducted funds back into your ASDATAPRO wallet instantly.
- You do not need to contact customer support for failed API responses; your transaction record will show
FAILED - REVERSED.
2. Successful Transactions & User Input Errors
- Incorrect Phone/Meter Numbers: Airtime, mobile data, or electricity tokens successfully credited to a phone number or meter number provided by the user CANNOT be refunded or reversed once delivered by the telecom network.
- Double/Duplicate Purchases: If a user clicks the purchase button multiple times resulting in multiple successful top-ups, the delivered services remain valid and are non-refundable.
3. Pending / Delayed Transactions
In rare instances where a third-party API provider responds with a PENDING status (due to network congestion), the system will wait up to 15 minutes for final callback verification. If the status transitions to failed, an auto-reversal is triggered immediately.
4. Support Ticket & Dispute Resolution
If you believe your wallet was debited without service delivery or auto-reversal, please open a support ticket within 24 hours containing:
- Transaction Reference ID
- Recipient Phone / Meter / Decoder Number
- Transaction Date & Amount
Our support team investigates and resolves manual disputes within 1 to 12 hours. Email: ALIYUSHUAIBU2000@GMAIL.COM